Utility Deferrals for COVID-19 Considerations

At their May 11, 2020 meeting, Council approved changes to how utility payments will be collected in light of the COVID-19 pandemic and the hardships many are facing.

Town Utility customers can defer payments if they choose and will not be charged penalties for the billing months of July, August, and September 2020. 

Utility bills must still be paid, but customers will have 3 months (from November 1st, 2020 to January 31, 2021) to catch up on deferred balances without penalty.

Utility arrears for the July, August and September 2020 billing months will not be transferred to taxes.

Penalties of 2% will be reinstated for the October 2020 billing (to be applied December 1st) for new balances only.

Automatic payments for utility accounts will continue unless the account holder makes other arrangements by contacting the Town of Taber.

Residents do not need to phone the Town of Taber if they choose to defer their utility payments for the months noted above (unless you are on pre-authorized payment plans). Town Staff will assume a deferral has been chosen if the payment is not received by the typical deadline.

Residents are encouraged to pay their utility bills on time if they are able to. Deferrals are completely voluntary and at the resident's discretion.

Water

Taber residents enjoy high quality drinking water. Raw, untreated water is also available within the town, primarily for the major food processing industries, irrigation of the golf course and other green areas. The abundance of the clean water supply has supported Taber’s economy, primarily the food processing industry. Taber’s water supply originates from the Chin Reservoir & Canal Building and is delivered to the Town by means of a gravity main from the canal and pumped from Chin.

In 1998, the town added a pre-treatment D.A.F. (Dissolved Air Floatation) system which enables the water plant to reach full design capacity. Trunk facilities have been recently expanded to service residential growth west and north of Taber. A further expansion of servicing is planned to accommodate industrial development north of 64th Avenue. As the town continues to grow, updated engineering reports are commissioned to ensure the efficiency of the existing system and to plan for future expansions.

Water Treatment and Wastewater Treatment

The Town’s Waste Water Treatment Facility was constructed in the early 1980’s and is sized for a population of 18,000. The plant is located in the extreme northerly portion of the Town, and was updated in 2008 to a BNR plant.

The Town also operates an industrial aerated lagoon plant for industrial effluent. Treated effluent can be diverted to the lagoon system to supply the irrigation system for five-quarter sections of farmland.

Garbage

The town’s sanitary landfill site is located just west of the town boundary. The landfill was officially closed in 1999 when a regional transfer station was opened to accept solid waste for transfer to another location.

Town residents are provided with an automated 3-cart system and a weekly pickup service of garbage and composting with a bi-weekly pickup for recycling. For more information visit the Waste Collection and Disposal page.

 

Information for other Utility Services

 

Utilities Consumer Advocate Office

The Utilities Consumer Advocate Office (UCA) is a branch of Service Alberta. Its website is an interactive resource that helps consumers, especially vulnerable Albertans, make informed choices about electricity and natural gas services. The website is mobile and tablet responsive and includes an interactive Cost Comparison Tool, list of energy retailers and searchable database that displays historic energy rates. It also contains information on the UCA's mediation team.

Visit their website to compare electricity and gas prices in your area, view historical rates, or get help resolving electricity and natural gas utility-related issues.

Energy Rates.ca

EnergyRates.ca is an energy rate comparison website in Canada. This tool provides users with an unbiased third-party review of electricity and natural gas retailers so they can choose the most advantageous product for their needs. After you fill in your postal code, you can compare rates and find the cheapest electricity and natural gas deals in your area. The tool is completely objective, and it will show the lowest available rates for consumers in each province, as well as historical costs and different energy plans.