Booking Process

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Booking a Facility

The Arena may be booked by contacting facility-booking staff at the Aquafun Centre reception area. Facility booking staff will confirm bookings once the following information has been provided by the user group:

  • Name of organization (if applicable)
  • Contact person
  • Phone and/or fax numbers
  • Mailing address
  • Specific dates and times required for the event including set-up and clean-up times
  • Facility rental fee payment
  • Signature on contract

First-Come, First-Served

Assuming the above information is provided, the pool will be confirmed on a first-come, first-served basis. It is the user group’s responsibility to book the facility for their event (i.e. block bookings or annual booking in particular must book the rooms each day / year). Booking staff will not assume to know the facility is required unless contacted directly by the user group.

Signing the Contract

Once facility-booking staff are provided with the information and payment has been made, two copies of the facility contract will be provided to the contact person. The contact of the user group is required to sign the facility booking and return it to the Aquafun Centre.

Cancellation Policy

To avoid the cancellation penalty (100% of the entire booking rental fee), notice must be given at least seven days prior to the rental start time.

Note: If refund is requested, two weeks are required for processing.