TPS 9-1-1 Call Centre
The Town's Communication Operators
The Taber Police Service employs five full-time and three part-time communication operators (comm ops) commonly referred to as dispatchers. All comm ops are sworn as special constables and have obtained Emergency Medical Dispatch Certification.
The Taber Police Service handles all incoming calls locally 24 hours a day, 365 days a year. Therefore, comm ops work 12 hour shifts - from 7:00 a.m. to 7:00 p.m. and from 7:00 p.m. to 7:00 a.m.
The Lifeline of the Taber Police Service
Comm ops are often referred to as the lifeline of the Taber Police Service as they may be the first person you come in contact with whether by attending the station, telephone, or through 9-1-1. If you require police you will be expected to answer several questions before speaking with an officer.
Questions will include your name, date of birth, address, phone number, and exact complaint. In the case of a medical or fire emergency you will be asked a series of questions depending on what the exact emergency is and Emergency Services will be dispatched appropriately.
Role of Communication Operators
The role of comm ops in the Taber Police Service is highly varied and requires the ability to perform a multitude of tasks at one time, as they are quite often the only person in the office at any given time. They are in constant contact with the field and know where all on-duty officers are located at all times.
Messages and descriptors are transmitted through the use of numeric and alphabetic coded signals in order to maintain maximum efficiency, minimizing airtime, and for the safety of our members.